APPOINTMENTS & CROSS CHANNEL ACTION
Reflex Online appointment scheduling software bridges the gap between website and store and leads to more visits and better results per visit (improved conversion rate)
Advantages for head office
- Insight in number of appointments and performance per region/store/employee
- More insight in the customer's needs
- Make use of social media
Advantages for store
- Better appointment preparation
- Better resource planning due to insight in expected appointments
- Reduce no-shows with automated reminders
- Capture more customer details
Advantages for customer
- Schedule your own appointment; choose your preferred date & time
- Guaranteed attention from informed employees
- No more waiting to be helped
400 stores in de Benelux region
Online appointments for eye tests, spectacle fittings,
advice en check-ups
200 holiday booking stores across the Netherlands
Online appointments for personalised travel advice and
Department of Dutch Education Authority
14 offices across The Netherlands
Online appointments for various individual study related
"Our main purpose is to take care of our customers. The Reflex Online appointment scheduling software is the ideal tool to help us do that"
Arjen de Gruijl, Project Manager
"Our online appointments have trippled in one year!"
"Our students no longer call or email to schedule appointments. They simply make an appointment online"
Rotterdam School of Management
"The appointment module increases customer satisfaction. Now almost every online appointment results in an actual booking."
Ferry Kurver, Information Manager at D-Reizen